ASAP pickup
The estimate begins after kitchen preparation and shows a 15-minute window.
Prep20 min
Delay0–45
DriveNone
Window15 min
Example: At 5:00 PM with no delay, expect 5:20 PM–5:35 PM.
Review guide
Online order timing
A quick checklist for reviewing pickup and delivery estimates. Check each item as you go. Progress stays only in this browser.
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Checkout timing
Use when full checkout review is ready
ASAP delivery
The customer enters an address first. Delivery includes preparation, the route, a driver buffer, and any active kitchen delay.
Prep20 min
RouteActual
Driver10 min
Window15 min
If the route is unavailable: use the standard 15-minute drive time.
Scheduled orders
Scheduled slots are 15 minutes. The earliest normal choice is 60 minutes from now, and customers can book up to seven days ahead.
Pickup at 6:30 PM: kitchen receives it at 6:00 PM.
Delivery at 6:30 PM with a 15-minute route: kitchen receives it at 5:35 PM.
Customer wording
Clear expectations, not a promise
“Estimated pickup: 5:20 PM–5:35 PM”
“Estimated delivery: 5:42 PM–5:57 PM”
“This is an estimate. Kitchen volume, traffic, and driver availability may affect the timing.”